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Apr. 9, 2005 Airlines. What more can I say? They are the pet peeve of everyone and drive us all crazy. New airlines appear suddenly and disappear just as quickly. We in Canada had a challenger to our ever-famous West-Jet Airlines (which is based upon Southwest Airline’s model). That challenger was Jetsgo. It went down the tubes simply because of one thing—poor management. The rule of thumb in business is that if a project fails, its because the project manager did not utilize their resources effectively and efficiently enough to make the project successful. Fire the project manager, enter Donald Trump… Via this same reasoning, airlines have random resources which fail to meet the expectations of consumers because these resources are not properly utilized by the manager. If you have poor resources to work with and you cannot utilize them in any capacity whatsoever in your organization to increase shareholder value—get rid of the. Then get rid of the project manager for not getting rid of them sooner. Why this lash-out? Well, through experiences of booking travel for acquaintances, they’ve reported problems to me with particular airlines which really disturbs me. The latest one is about an airline which they’ve had consistent problems with over half a dozen times. Time to take them out of our airline pool—even if they are cheaper. This incident had a ticket handler which took my acquaintance’s ticket book, ripped out the ticket that was required for that flight and then also took the ticket for his return flight which was on another airline. The result? He called me up, quite angry, saying that he would never use the airline again—he had to purchase another ticket from the airline (he could not prove that the ticket was actually booked—even with an invoice because it was through another agency) and had to run across the airport to file a claim for the ticket they ripped out. A ticket which was ripped out in another city and in another country. Good luck. Please, managers of airlines—hire people who can do the due diligence that is expected by all of us flyers. That means checking to ensure that the tickets they rip out are the correct ones. I, as an accountant, would be fired if I did not do my due diligence, so think about that. We all would rather wait the extra few seconds for your employee to ensure they are doing their job at the check-in counter than to be dishing out the extra dough to make our way home at the end of the day because of your resources’ incompetence. The resources which you hired and trained to ensure we get from point “A” to point “B” and back again without any issues. Good job. As an added disclaimer note: to those airline workers who are doing the due diligence in their job—we do appreciate it. This article is not aimed at you. Keep doing what you are doing. But isn’t it shameful that you have to work along such resources and have people treat you poorly like they do to those “other” poor resources? It’s not you. It’s the poor resources beside you. And those poor resources are there because of one person: the one managing the whole shebang. Till next time. ------------ About the author: Barbara has been writing short stories for the enjoyment of friends and family for years. She has published three books, Collection, Collection II, and Pawn: A Novel. Barbara lives in Calgary, Alberta, Canada and enjoys writing, reading and tending to her other field: accounting. Websites: http://www.barbaraannamarjanovic.com http://www.authorsden.com/barbaraannamarjanovic Email: blueswan28@yahoo.com Tell a friend about this site! ------------ All articles are EXCLUSIVE to Useless-Knowledge.com and are not allowed to be posted on other websites. ARTICLE THIEVES WILL BE PROSECUTED! |
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